GENERAL SUMMARY
The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co-payments, obtaining authorizations, third party follow-up, and billing inquiry functions.
Duties may include clerical support and cashier relief for the department.
Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
Reports to department leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Accurately bills, collects and maintains patient accounts.
Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.
Uses critical analytical skills to effectively resolve patient account issues.
Supports the department as needed to ensure services performed positively affect the revenue cycle process.
Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
None required.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
High school diploma or equivalent.
Minimum of one year third party insurance follow-up, cash application, credit resolution, customer service and document imaging experience acquired in a hospital patient account department, physician office or medical services organization required.
Must be familiar with third party payer insurance verification, billing processes, medical terminology, ICD-9, CPT and HCPC coding.
Proficiency in computer keyboarding skills required.
Ability to relate well with the public.
Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.
PHYSICAL REQUIREMENTS
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Location: Childrens Hospital of The Kings Daughters · Patient Financial Services PFS
Schedule: Full-Time, Days, 8/5
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