Customer Service Team Lead

_*CSR Team Lead will provide daily direction and support to CSRs and Data Clerks as it applies to specific client accounts.
*_ Our Customer Service Team is a client focused organization tasked with providing our clients consistent, up to date details on our ongoing projects.
*Responsibilities:* * Operate as the first point of contact for any and all matters specific to clients assigned * Assist with high severity requests or issue escalations as needed * Book work orders and follow through to ensure timely completion * Create, review and process invoices to clients.
* Prepare bids/quotes with information provided by Project Managers * Submit bids/quotes to clients * Build and maintain strong, long-lasting customer relationships *Qualifications:* * Prior Experience with CRM Software a plus * Prior Sales experience a plus * Prior experience in construction/service industry * Excel & Word proficiency * Strong attention to details * Take initiative and be comfortable working in a dynamic, fast paced environment * Strong verbal and written communication skills * Must be able to successfully complete and pass a criminal background screening, drug test Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 3 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Education: * High school or equivalent (Preferred) Experience: * Billing/Invoice: 3 years (Preferred) * Customer Support & Client Services Occupations: 3 years (Preferred) * Work Orders: 3 years (Preferred) * Sales: 3 years (Preferred) Work Location: In person