Service Manager

Job Description The Automotive Service Manager (ASM) acts as the primary contact between the dealership and customer for all repair and maintenance services.
He/she listens to and thoroughly understands a customer's service/repair needs, sets and manages the customer's expectations, and works closely with the service team in order to stay informed of the status of repairs and special orders.
The primary goal of the ASM is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities.
Certification by the National Institute for Automotive Service Excellence (ASE) is a plus.
An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required.
Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.
RESPONSIBILITIES Ensures agreement from customers is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment Sells only required service and maintenance to customers and follows dealership service sales policy and procedures Completes repair orders by asking good diagnostic questions to identify customer needs, enters all repair orders into scheduling system in the order in which customers are received, and identifies any repair orders that require special handling, such as rush/waiting, comebacks, etc.
Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised Ensures that all completed repairs have gone through quality control and/or a road test Maintains current knowledge of vehicle operations, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc.
Ensures all service level targets are met or exceeded Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED required Post-secondary automotive training or equivalent work experience Two years of dealer-level or large facility experience preferred ASE certification (or is willing to obtain certification) Broad scope of automotive mechanical/electrical knowledge Experience in supervising and managing staff Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Good computer and internet skills Unrestricted driver's license and clean driving record Able to drive both automatic and standard-transmission vehicles PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand and lift heavy objects as needed.
The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
The employee must frequently lift and/or move up to 50 pounds.
Company Description The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area.
Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach.
There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura.
Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.
Due to a consistent increase in business, the dealerships are always looking for qualified candidates to fill a variety of positions.
In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.
Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads! Discover more about our organization at DrivingSouthern.
com.
Or check out our Facebook page at www.
facebook.
com/SouthernAutoGroup.
We are an Equal Opportunity Employer.
All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.
Benefits Health Insurance Health Savings Account Southern Wellness: A Free HealthCare Incentive Plan Medical GAP Insurance Dental 401(k) Retirement Plan - John Hancock Paid Vacation Paid Birthday Off Paid Holidays Short Term and Long Term Disability (Voluntary Benefit) Accident Solution Plan (Voluntary Benefit) Life Insurance (Voluntary Benefit) Cancer Protection Insurance (Voluntary Benefit) MASA Medical Transport Solutions (Voluntary Benefit) Employee Car Buying Program Direct Deposit