Drayage Customer Service Representative

The Transportation Customer Service Representative is responsible in ensuring satisfaction in responding to customers’ needs and requests, in addition to booking and coordinating of freight to meet company efficiency goals.
Shift: 1st; Monday-Friday Essential Duties & Responsibilities: Coordinates all customer requirements for daily workload, including driver assignments, loading and unloading requirements and daily customer commitments for priority Schedule appointment times for freight.
Contact customers and let them know what we can schedule and what we can’t within their constraints Coordinates scheduling changes and updates required internal and external contacts.
Monitors service for assigned accounts Responsible for the transactions of daily tenders—EDI Coordinates pre-book/overbook freight Coordinates and completes data entry – provides modification and corrections Provides necessary information to customers in a timely fashion Oversees the success and timely reporting status on all loads Maintains positive and encouraging working relations with customers Develops proficiency in company specific business scheduling and tracking software Other duties as needed Job Related & Physical Requirements: Ability and availability to work flexible hours as needed Experience, Education, and Training: Computer applications proficiency in MS Office Excellent oral and written communication skills Excellent customer service skills Ability to work in a team environment