We are currently seeking an enthusiastic and dedicated individual to join our team as a Client Service Representative.
In this role, you will serve as the primary point of contact for our clients, providing exceptional customer service and support.
This is an entry-level position perfect for those looking to kick-start their career in event marketing.
Key Responsibilities:
Serve as the main liaison between our clients and the company, ensuring timely and effective communication.
Cultivate strong relationships with clients by understanding their needs, addressing concerns, and providing solutions.
Manage client accounts by maintaining accurate records, tracking progress, and updating client information as needed.
Assist in the coordination and execution of events, including logistics, scheduling, and on-site support.
Proactively identify and resolve client issues or challenges to ensure client satisfaction and retention.
Work closely with internal teams, including marketing, sales, and operations, to ensure seamless delivery of services to clients.
Generate reports and analysis to track client engagement, satisfaction levels, and overall performance.
Seek opportunities for process improvement and contribute ideas to enhance client experience and service delivery.
Requirements:
Bachelor's degree in Marketing, Business Administration, or related field preferred.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
Excellent problem-solving abilities and attention to detail.
Previous experience in customer service or client-facing roles is a plus but not required.
Benefits:
Comprehensive training and ongoing professional development opportunities.
Competitive salary and performance-based incentives.
Friendly and supportive work environment with opportunities for growth.
Exposure to a variety of industries and clients within the event marketing field.
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