Customer Service Clerk I

Position Information Working Title of Vacant Position Customer Service Clerk I Job Type Full Time Posting Type Public Number of Vacancies 1 Department PUBLIC UTILITIES Division PUB UTIL BUS/CUST SVC Requisition Number 2023484P Number of hours worked per week 40 Work Schedule Monday thru Friday 8:00 a.
m.
– 5:00 p.
m.
Work Site Location Chesapeake, VA 306 Cedar Rd.
, City Hall Bldg 2nd Flr PU Position Driving Requirement N - Never Pay Grade GE02 Pay Basis Semi-Monthly Advertised Salary $33,981 – $44,573 starting annual salary (salary depends on experience and qualifications) Job Description Seeking a highly motivated customer service-oriented individual to assist customers with water and sewer accounts.
Interpersonal skills include positive interaction with co-workers and customers via telephone, internet and in person.
The ability to stay calm under pressure and provide exceptional customer service is also required.
Job duties of a Customer Service Clerk I include the ability to assist and effectively communicate with utility customers; prepare work orders for new service and termination of service; conduct in-depth review of meter readings, water consumption, and their corresponding bill details.
Duties also include the review of adjustments and performance of mathematical computations with accuracy.
Also required of a Customer Service Clerk I is the ability to answer an average of 60 telephone calls per day, accept payments in forms of cash, check and money order, file paperwork and balance cash drawer with 100% accuracy.
Customer Service Clerk I must have the ability to use the following equipment, computer, telephone (in automatic call distribution system), 10-key calculator, copy machine, and fax machine.
Embraces the City’s C.
A.
R.
E.
S.
(Courtesy, Attentiveness, Responsiveness, Empowerment and Stewardship) standards.
Other duties as assigned by supervisor.
As condition of employment, the selected applicant will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities.
Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: None SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications - Prior experience working with state-of-the-art customer service management systems.
Posting Detail Information Job Open Date 03/29/2024 Job Close Date 04/07/2024 Open Continuous No Special Instructions to Applicants Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.
Please read the following instructions to ensure successful submittal of your application.
Applications are only accepted through the online job portal.
Persons requiring accommodations, please contact City of Chesapeake’s Human Resources Department at (757) 382-6492.
Applications must contain your complete work history including job duties, dates of employment (start and end dates), hours worked, and employees supervised, if applicable.
Application questions marked with an *asterisk are required and must be answered in order to complete the application.
Failure to submit a complete application may result in loss of consideration.
ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs.
occasionally or small weights frequently; sitting most of the time.
Physical Demands C = Continuously- 2/3 or more of the time.
F = Frequently- From 1/3 to 2/3 of the time.
O = Occasionally- Up to 1/3 of the time.
R = Rarely- Less than 1 hour per week.
N = Never- Never occurs.
Standing Rarely- Less than 1 hour per week.
Sitting Continuously- 2/3 or more of the time.
Walking Rarely- Less than 1 hour per week.
Lifting Rarely- Less than 1 hour per week.
Lifting Amount Exerting up to 10 lbs Carrying Rarely- Less than 1 hour per week.
Carrying Weight Exerting up to 10 lbs Pushing/Pulling Rarely- Less than 1 hour per week.
Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time.
Handling Occasionally- Up to 1/3 of the time.
Fine Dexterity Occasionally- Up to 1/3 of the time.
Kneeling Rarely- Less than 1 hour per week.
Crouching Rarely- Less than 1 hour per week.
Crawling Never- Never occurs.
Bending Rarely- Less than 1 hour per week.
Twisting Rarely- Less than 1 hour per week.
Climbing Rarely- Less than 1 hour per week.
Balancing Rarely- Less than 1 hour per week.
Vision Continuously- 2/3 or more of the time.
Hearing Continuously- 2/3 or more of the time.
Talking Continuously- 2/3 or more of the time.
Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used Computer, wireless headset, 10-key calculator, copier/fax machine Protective Equipment Required Mask Wearing Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust W = Several Times Per Week Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment Non-Physical Demands C = Continuously- 2/3 or more of the time.
F = Frequently- From 1/3 to 2/3 of the time.
O = Occasionally- Up to 1/3 of the time.
R = Rarely- Less than 1 hour per week.
N = Never- Never occurs.
Time Pressures Continuously- 2/3 or more of the time.
Emergency Situations Rarely- Less than 1 hour per week.
Frequent Change of Tasks Occasionally- Up to 1/3 of the time.
Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week.
Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.
Tedious or Exacting Work Continuously- 2/3 or more of the time.
Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time.
Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) Yes.
All tasks as needed Professional References Professional References Please provide contact information for professional references.
Minimum Requests 2 Maximum Requests 4