Customer Service Clerk III

Position Information Working Title of Vacant Position Customer Service Clerk III Job Type Full Time Posting Type City Employees Only Number of Vacancies 1 Department PUBLIC UTILITIES Division PUB UTIL BUS/CUST SVC Requisition Number 2024053 Number of hours worked per week 40 Work Schedule 8:00 am – 5:00 pm.
M-F Work Site Location Chesapeake, VA 306 Cedar Rd.
, City Hall Bldg 2nd Flr PU Position Driving Requirement N - Never Pay Grade GE04 Pay Basis Semi-Monthly Advertised Salary $36,900 – 60,885 Salary based on experience and qualifications.
Job Description Do you like serving others? Are you deadline driven? Are you detail oriented? If yes, this job could be for you! We are looking to hire a Customer Service Clerk III in our billing department.
Typcial task include: Supervise and review the work of 3 Customer Service Clerk II positions responsible for monthly and bi-monthly billing.
The Customer Service Clerk III serves as the account executive for commercial accounts.
Loads new customers onto commercial monthly accounts.
Loads meter data onto accounts.
Reviews reports to issue rereads in preparation for account billing.
Investigates account inquiries submitted by customers.
Reviews and makes adjustments as needed.
Prepares and processes leak adjustment requests for monthly commercial accounts.
Approves pending adjustment requests as authorized.
Trains and instructs subordinates as needed.
Reviews timecard for accuracy and approves timecards of assigned subordinates.
Prepares and presents annual performance evaluations to subordinates.
* The Customer Service Clerk III will assist subordinates with workload when necessary.
The Customer Service Clerk III must be knowledgeable in Public Utilities policies and procedures.
*Have the ability to interpret and apply City code standards and departmental procedures.
Prepares reports and statistical data as needed.
Record all large meter calibrations performed by Maintenance and Operations Division.
Processes meter changed to responsible accounts.
Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: None.
SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications Direct experience using Customer Information System technology and Hampton Roads Utility Billing Service programs is preferred.
At least 2 years working commercially billed accounts.
At least 2 years directly responding to commercially billed account customers including the set-up and closing of accounts, responding to billing inquiries, working with combination meters, and completing the billing process for responsible accounts.
Posting Detail Information Job Open Date 02/07/2024 Job Close Date 02/14/2024 Open Continuous No Special Instructions to Applicants Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.
Please read the following instructions to ensure successful submittal of your application.
Applications are only accepted through the online job portal.
Persons requiring accommodations, please contact City of Chesapeake’s Human Resources Department at (757) 382-6492.
Applications must contain your complete work history including job duties, dates of employment (start and end dates), hours worked, and employees supervised, if applicable.
Application questions marked with an *asterisk are required and must be answered in order to complete the application.
Failure to submit a complete application may result in loss of consideration.
ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs.
occasionally or small weights frequently; sitting most of the time.
Physical Demands C = Continuously- 2/3 or more of the time.
F = Frequently- From 1/3 to 2/3 of the time.
O = Occasionally- Up to 1/3 of the time.
R = Rarely- Less than 1 hour per week.
N = Never- Never occurs.
Standing Rarely- Less than 1 hour per week.
Sitting Continuously- 2/3 or more of the time.
Walking Rarely- Less than 1 hour per week.
Lifting Rarely- Less than 1 hour per week.
Lifting Amount Exerting up to 10 lbs Carrying Rarely- Less than 1 hour per week.
Carrying Weight Exerting up to 10 lbs Pushing/Pulling Rarely- Less than 1 hour per week.
Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time.
Handling Occasionally- Up to 1/3 of the time.
Fine Dexterity Occasionally- Up to 1/3 of the time.
Kneeling Rarely- Less than 1 hour per week.
Crouching Rarely- Less than 1 hour per week.
Crawling Never- Never occurs.
Bending Rarely- Less than 1 hour per week.
Twisting Rarely- Less than 1 hour per week.
Climbing Rarely- Less than 1 hour per week.
Balancing Rarely- Less than 1 hour per week.
Vision Continuously- 2/3 or more of the time.
Hearing Continuously- 2/3 or more of the time.
Talking Continuously- 2/3 or more of the time.
Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used Computer, copier MS Office software, experience working with CIS and HRUBS software programs on monthly commercial accounts.
Protective Equipment Required None Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust W = Several Times Per Week Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment Non-Physical Demands C = Continuously- 2/3 or more of the time.
F = Frequently- From 1/3 to 2/3 of the time.
O = Occasionally- Up to 1/3 of the time.
R = Rarely- Less than 1 hour per week.
N = Never- Never occurs.
Time Pressures Continuously- 2/3 or more of the time.
Emergency Situations Rarely- Less than 1 hour per week.
Frequent Change of Tasks Occasionally- Up to 1/3 of the time.
Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week.
Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.
Tedious or Exacting Work Continuously- 2/3 or more of the time.
Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time.
Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) Yes, all tasks as needed.
Professional References Professional References Please provide contact information for professional references.
Minimum Requests 0 Maximum Requests 4