Customer Service Manager

_*Count on me – We know what to do, we make it easy, we do our part and we care!*_ *Job Title: *Customer Service Manager *Job Code*: 401 *Department: *Front End *Reports To: *Store Manager *Primary Purpose:* Support the management and duties of store operations to meet financial and sales goals.
Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
Maintain solid communications with the management team, all associates in the store and throughout the organization.
*Duties and Responsibilities:* · Manage the Front End, including hiring, training, and developing associates · Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports · Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy · Support the achievement of budgeted financial and operating results · Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers · Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations · Control store expenses through proper ordering, care for supplies and equipment · Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems · Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained · Ensure Front End schedules are written to provide extraordinary customer service at all times · Maintain all register and Front End equipment and place service calls in an efficient manner which doesn’t stall the execution of delivering a fast and easy check out experience · Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions · Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses · Ensure proper control of all store funds and company assets · Observe and correct all unsafe conditions that could cause associate or customer accidents · Record and report all associate and customer accidents in accordance with established Food Lion procedures · Ensures compliance with local, state and federal regulations · Adheres to all company guidelines, policies and standard practices · Maintains security standards · Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses · Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales · Performs all other duties as assigned *Qualifications:* · A high school graduate or equivalent preferred · Ability to lead and manage a team · Strong understanding of store operations and merchandising techniques preferred · Excellent interpersonal, organizational, communication and customer service skills · Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances · Ability and willingness to learn multiple tasks and technical requirements of the job · Ability to use technical information to solve problems · Must meet minimum age requirements to perform specific job functions · Must be able to meet the physical requirements of the position, with or without reasonable accommodations · Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation *Physical Requirements:* · Ability to use computers and other communication systems required to perform job functions · Ability to use hand held computers for orders, mark downs, scan outs, and inventory · Stand 100% of the time, frequently walking short distances · Ability to push or pull up to 2000 pounds using a pallet jack or float · Perform repetitive hand and arm motions · Bend and lift products weighing up to 15 lbs.
continuously, 25 lbs.
frequently, and approximately 100 lbs.
on occasion · Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners · Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level · Meet established volume activity standards for the position · Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time · Have sufficient visual ability to check invoices, dates, and other written documents Job Type: Full-time Salary: $18.
60 - $24.
25 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Paid time off * Parental leave * Tuition reimbursement * Vision insurance Experience level: * 2 years Shift: * Day shift * Evening shift * Morning shift * Night shift Weekly day range: * Monday to Friday * Weekends as needed Ability to Relocate: * Virginia Beach, VA 23464: Relocate before starting work (Required) Work Location: In person