Job Description
Trip Operations:
Review trip manifests for accuracy and efficiency.
Handle patient, caregiver, and facility concerns or inquiries promptly.
Review pre-assigned trips for the following day and make necessary adjustments.
Communication:
Answer staff questions and provide necessary support throughout the day.
Call drivers intermittently throughout the day for updates and coordination.
Communication with Supervisor:
Daily phone call/video chat to set goals and review sales.
Attend and present at leadership meetings.
Scheduling and Time-Off Requests:
Manage the weekly schedule, ensuring optimal coverage.
Process and handle time-off requests efficiently.
Monitor driver attendance and address any attendance-related issues.
Administrative Support:
Review and respond to voicemails in a timely manner.
Aid in new developments for the company, contributing to organizational growth.
Conduct interviews and check driver employment eligibility for recruitment
purposes.
Store and organize PCS forms and daily checklists systematically.
Disciplinary Actions:
Conduct all disciplinary actions, including warnings, write-ups, and terminations, in
accordance with company policies and procedures.
Training Oversight:
Conduct oversight of training to ensure they meet company standards and
compliance requirements.
Driver Duties:
Flexible Field Assistance:
Serve as a driver when needed, including covering for absent drivers, providing
extra assistance, or addressing staffing shortages.
Safe Driving Practices:
Drive safely in various weather conditions.
Navigate a variety of routes throughout the city while adhering to a time schedule.
Patient Care and Transport:
Load and unload patients via wheelchair and stretcher.
Communicate compassionately and professionally with patients, ensuring their
comfort and understanding throughout the transportation process.
Interact courteously with facility staff, including receptionists, nurses, and other
personnel.
Coordinate efficiently with facility staff to ensure seamless patient handovers
Vehicle Maintenance and Supplies:
Report any vehicle or equipment issues promptly and ensure compliance with safety
standards.
Maintain the van and equipment, ensuring they are clean, sanitized, and in good
working condition before, during, and after every use.
Monitor and restock necessary supplies in the vehicle, ensuring it is well-prepared
for each trip.
Technology Proficiency:
Operate basic cell phone and iPad application functions.
Utilize an iPad with routing software for efficient navigation and scheduling.
Internal Communication:
Collaborate with the administrative team to address logistical challenges promptly
and maintain open lines of communication.
Report any issues or concerns promptly to the designated supervisor, contributing
to a resolution-oriented environment.
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