Claim Services/Mailroom Clerk

Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office.
The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).
NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle.
Business travel expenses will be reimbursed.
*Responsibilities:* *CUSTOMER SERVICE* · Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
*MAIL/PACKAGES/POUCHES* · Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
· Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
· Package and process outgoing overnight items, i.
e.
Federal Express, UPS, etc.
, to meet client and vendor deadlines.
Log and deliver incoming overnight packages within established time frames.
· Log outgoing and incoming items as required and review for accuracy/completeness.
· In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner.
Secure necessary signatures and documentation to confirm delivery.
*SUPPLIES/COPYING/FAXING/ADMINISTRATION* · Organize and distribute supplies to client.
Verify and log orders upon delivery.
Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
· Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
· Estimate runtime on the small to medium photocopy jobs.
Check all copies produced for quality and accuracy.
Produce bound copies of work when requested.
Deliver and pick up copy jobs.
· May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
· Operate facsimile machines; send and receive facsimiles.
Keep complete and accurate logs of incoming and outgoing facsimiles.
Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
· Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
· Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
*May possibly perform any of the following functions at the direction of the Site Manager:* · Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee.
· Provide reception work such as answering telephones, taking messages and greeting visitors.
· Move boxes, supplies or furniture; replace light bulbs.
· May be requested to perform document scanning.
· Prepare outgoing items for shipping.
· Additional responsibilities that other employees at that site do not perform.
May prepare reports in order to measure productivity and prepare billing charges.
*Qualifications:* * High school diploma or equivalent * 1-3 years’ experience working in a mailroom or professional office environment.
* Capable of performing the basic job functions under general direction.
* Basic knowledge of metering, weighting, logging and other shipping procedures.
* Basic computer skills required.
* Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.
) with general direction.
* General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
* Contacts may occasionally be outside own department.
* Contacts involve the exchange of information or data requiring some explanation or interpretation.
* Excellent customer service, professional attitude and appearance are a must * Ability to work overtime & meet deadlines * Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.
*PHYSICAL DEMANDS/ WORKING CONDITIONS* * Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
* May lift and/or move up to 50lbs.
* Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested * Good organizational skills *What We Offer:* Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide! _*Come Join Our Team!*_ Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * 8 hour shift Education: * High school or equivalent (Required) Experience: * Mailroom: 1 year (Preferred) * Microsoft Office Suite: 1 year (Preferred) * Adobe Acrobat: 1 year (Preferred) Work Location: In person