Position Summary
The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.
Major Duties and Responsibilities
* Appointment scheduler on multiple telephone line system.
* Checking in patients for appointments and checking out patients at the end of appointments.
* Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
* Assure timely delivery of patient services.
* Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
* Verifying insurance.
* Collecting copays and balances.
* Perform other duties as requested by the Office Manager.
*Job Qualifications Title*
Qualifications
*Job Qualifications*
Knowledge, Skills and Abilities
* Knowledge of computer systems and applications.
* Knowledge of office equipment.
* Knowledge of medical terminology and office procedures.
* Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
* Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
* Pays strong attention to detail.
* Excellent customer service skills.
* Ability to work scheduled hours as defined in the job offer.
* Ability to communicate effectively and professionally.
Education / Training / Requirements
* High school diploma or equivalent required.
* One year experience in a medical environment, preferred.
Physical Demands
* Ability to lift or move equipment.
* Ability to stand and walk for limited periods of time.
* Ability to sit for extended periods of time.
* Ability to enter data into a computer via a keyboard.
* Ability to occasionally reach, bend, stoop and lift up to 30 lbs.
\*
* Ability to grasp and hold up to 30 lbs.
\*
* Ability to occasionally squat and lean over.
* Ability to hear normal voice level communications in person or through the telephone.
* Ability to speak clearly and understandably.
* Basic vision, corrected.
* Ability to see and understand data on a computer screen.
Success Factors
* Alignment with Company Mission and Core Values
* Excellent Time Management/Organized
* Open Communication/Positive
* Goal Driven
* Excellent Customer Service
* Juggles Multiple Priorities
* Accuracy and Attention to Detail
All statements are essential functions of the position unless identified as non-essential by an asterisk (\*).
Job Type: Full-time
Pay: $16.
00 - $17.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Opportunities for advancement
* Paid sick time
* Paid time off
* Pet insurance
* Retirement plan
* Vision insurance
Healthcare setting:
* Clinic
* Medical office
* Private practice
Medical specialties:
* Primary Care
Schedule:
* Monday to Friday
* Weekends as needed
Experience:
* Customer service: 3 years (Preferred)
* Medical terminology: 1 year (Preferred)
* Computer skills: 1 year (Preferred)
Ability to Commute:
* Chesapeake, VA 23322 (Preferred)
Ability to Relocate:
* Chesapeake, VA 23322: Relocate before starting work (Preferred)
Work Location: In person
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