Collector

Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options) Competitive compensation with opportunities for annual raises and promotions Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina An employee-focused, diverse, and member relationship driven workplace environment Job Overview The Collector will collect on past due/delinquent accounts by telephone, personal contact, and written correspondence.
Major Responsibilities Contacts delinquent accounts by phone, electronic sources, and mail; takes appropriate action to bring accounts current.
Analyzes financial situation of delinquent borrowers and makes recommendations to management to repossess collateral when other arrangements to bring the loan current are unsuccessful.
Maintains accurate files and reports on all collection activity.
Reviews accounts for appropriate programs to assist the member in maintaining a current status.
Performs other job related duties as assigned.
Position Requirements High School Diploma or equivalent One to three years of similar or related experience Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Possess knowledge in collections to include operations, policies, and procedures.
Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone.
Must be able to operate a PC and related office equipment with speed and accuracy.
Experience with Microsoft Office Suite (Outlook, Sharepoint, Excel, Word) is highly desired.
Ability to manage time and keep organized while meeting various metrics.
Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically.
Ability to lift/carry up to 10 pounds.
Office work environment EOE/AA/M/F/DISABILITY/VET Human Resources will only contact qualified candidates upon receipt and review of your resume.
No phone calls please.